Eleven Southend

• Our wood collections are sealed with lacquer, adding a protective (but not indestructible) barrier, and can be easily spot cleaned using mild soap, water, and a soft, undyed cloth as needed. Dry immediately to prevent marks from forming.

• Occasionally dust lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to keep finishes looking their best.

• For best results, follow instructions for all cleaning products carefully and do not over apply. Do not use abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these could damage finishes and surfaces.

• To prevent moisture damage (like water rings), wipe up spills immediately with a soft, dry, undyed cloth.

• Protect surfaces from incidental marks (like scratching, scorching, and water stains) by using coasters, trivets, felt pads, and non-plastic mats. Never place hot dishes or equipment directly on wood surfaces.

• When assembling wood furniture, avoid overtightening hardware as this could cause cracking.

• Always lift your wood furniture when moving it. Do not drag your furniture, as this could loosen joinery and cause damage.

• Avoid placing indoor furniture in direct sunlight or near sources of heat or moisture, as this could cause cracking or changes in finishes.

✦ NO RETURN / EXCHANGES ACCEPTED  ✦

Our collection includes pieces that are handmade and made to order specifically for you, along with exclusive designs produced in limited quantities. As a small, family-run business, we thoughtfully source our materials and dedicate significant time, care, and craftsmanship to every order rather than mass-producing or carrying large quantities of ready-made inventory. Each order represents not only the materials used, but the time and skilled craftsmanship that goes into creating and preparing your piece. For this reason, we do not accept returns or exchanges on our handmade, made-to-order, or limited-run items.

Natural variations in wood grain, texture, tone, and character are part of the beauty of working with real wood and are not considered defects, damaged, or item not as described.

Please review all product details, descriptions, and dimensions carefully before ordering. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

support@elevensouthend.com.

Free shipping is only eligible to the lower 48 states and DOES NOT include Alaska and Hawaii or any address that does not have a physical address (P.O./APO boxes). If you are receiving in AK or HI please reach out to us for a custom shipping quote. 

support@elevensouthend.com.

✦ Refused or Undeliverable Packages Policy

If an order is refused by the buyer or returned to us as undeliverable due to an incorrect address, failure to collect the package, or any other reason not caused by the seller, the buyer is solely responsible for all costs associated with the return shipment.

Any original shipping charges, return shipping fees, or other charges incurred as a result of the refusal or failed delivery will be deducted from any applicable refund. If the total charges exceed the order value, the buyer remains responsible for the outstanding balance.

Shipping charges are non-refundable. Refunds, if applicable, will be processed only after the returned package has been received and all carrier charges have been assessed.

By placing an order, the buyer agrees to accept delivery of the shipment and acknowledges responsibility for all costs resulting from a refused, unclaimed, or undeliverable package.

Once your order has been fulfilled, you’ll receive an email with a tracking link. You may also log in to your account to view your order status.